As I mentioned before, I have been having trouble with Speakeasy. I had already researched other competitors and was contemplating changing to someone else. I would have missed the technical competency of Speakeasy support but I could live with the people who follow scripts.
Fortunately, I was called by Prince (name changed to protect the innocent); a manager for Speakeasy. He fixed everything; he waived all costs (about $300) which includes the modem. He agreed that paying for sub-par service wasn’t reasonable. After all, I could have stayed with Verizon for that (zing!).
He said that SpaceGhost never contacted him or filed a ticket for the manager to talk to me. Apparently something in the ticket alerted him. I suspect it was that the ticket was open for 2 weeks.
So I am a happy person.
I have abandoned my EECB planning and have returned to DEFCON 5. It would have been a real pain if I had to switch vendors.