Verizon ineptitude

My server has been down for about a 6 days. The short story of why my site has been down is because Verizon sucks. The long story however…

I discovered on Thursday (Feb 7th) that my server, gerf.org was down. I went home to check it out and discovered the dreaded blinking DSL light.

I called up Verizon’s Business DSL Support and to put in a trouble ticket. I have to do my usual song and dance to get around the fact that the Verizon phone system think I’m a non-business customer and wants to redirect me to the residential support the moment it knows who I am. I have been told this is because the phone number I was given for my DSL (which is a dry loop; it has no phone service, just DSL) used to belong to a residential customer and the system is confused. I was told they would fix this when I signed up in November.

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